1. Introduction

Welcome to "Jen Radcliffe Coaching". These Terms & Conditions outline the rules and guidelines for using this website and engaging with my coaching services. By accessing this website or purchasing coaching services, you agree to these Terms & Conditions. These terms are designed to ensure clarity, transparency, and mutual respect between us. Please take a moment to read them carefully before using this website or engaging my services.

If you have any questions about these terms, you can contact me via email at [email protected].

2. About "Jen Radcliffe Coaching"

This website is operated by "Jen Radcliffe Coaching", based in the United Kingdom. Coaching services are provided online via Microsoft Teams.

3. Coaching Services

Details of coaching services are outlined on this website. Further details, including pricing, are found within my Coaching Agreement which is shared with clients prior to commencing coaching services. All coaching services are delivered in accordance with the Coaching Agreement which both the client and the coach (Jen Radcliffe) commit to as part of the coaching relationship. Coaching is a collaborative, solution-focused, process designed to support personal and professional growth. It is not therapy or counselling.

4. Payment

Coaching sessions are offered as part of a package, outlined in the Coaching Agreement that you will receive if you become a client. Following receipt of an invoice, payment is to be made by the client to the coach, in advance of the commencement of coaching services, by bank transfer. Full payment terms are outlined in the Coaching Agreement.

5. Cancellations and Rescheduling

A minimum of 48 hours' notice is required to reschedule or cancel a coaching session. Sessions cancelled with less than 48 hours' notice will be forfeited, except in exceptional circumstances (at the coach's discretion).

6. Refunds

Refunds are not available for completed sessions. Partial refunds may be considered for sessions not yet delivered, in line with the commitments outlined in the Coaching Agreement.

7. Confidentiality

All information shared during coaching sessions is treated as confidential, within the limits of the law. Exceptions to confidentiality include risk of harm, illegal activity, or legal obligations. For more details, please refer to the Confidentiality section of your Coaching Agreement.

8. Data Protection and Privacy

Your personal data is handled in accordance with the Privacy Policy (available on this website), which explains how your information is collected, used, and protected under UK GDPR.

This website is hosted by FEA Create, a secure website platform that processes data on my behalf to enable the operation of this website.

9. Intellectual Property

All materials, resources, and content (including text and images) provided by "Jen Radcliffe Coaching", including website content, are owned by "Jen Radcliffe Coaching" and may not be copied, reproduced, or distributed without prior written consent.

10. Client Responsibilities

Clients are expected to participate fully in the coaching process, to be open and honest, and to take responsibility for their own progress and results.

11. Limitation of Liability

Coaching is a collaborative process designed to support personal and professional growth, and results depend on your commitment and engagement. It is not therapy, counselling, or a substitute for professional advice. "Jen Radcliffe Coaching" is not liable for any decisions, outcomes, or actions taken as a result of the coaching process.

12. Website Use

Visitors must not misuse this website, or attempt to hack it, or use it for unlawful purposes.

13. External Links

This website may include links to external websites. "Jen Radcliffe Coaching" is not responsible for the content or privacy practices of those sites.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Changes to these Terms & Conditions

These Terms & Conditions may be updated periodically. The "Last updated" date at the top of this page will reflect the most recent version.

16. Contact

If you have any questions about these Terms & Conditions, please contact "Jen Radcliffe Coaching" via email: [email protected].

Thank you for reading

Thank you for taking the time to read these Terms & Conditions. I believe in transparency and integrity in all aspects of my coaching practice, and these terms are here to support a clear and positive experience for both of us. By continuing to use this website or my services, you acknowledge that you have read, understood, and agreed to these terms.